SOLUTIONS
With MWH Solutions helpdesk support, quick resolution to minor problems is only a phone call away. The MWH helpdesk staff has a broad range of experience in many issues and applications to help you trouble shoot software and hardware issues.
One of MWH’s key skills is our ability to communicate with our clients in a way that is effective and easy to understand when assisting them. No matter what your skill level, you can count on the MWH help desk to guide you to a resolution in a respectful and professional manner.
MWH Helpdesk can assist in the following areas:
| Workstation troubleshooting
Minor connectivity issues
Print issues
Application issues
General How To questions
Virus Protection
Internet Connection
Network Resources
System Log On
Printing: Desktop \ Network
Industry Specific Applications
Data Backup and Recovery
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Email: Exchange \ POP \ Web
Pop Ups, Spy Ware, Ad Ware
General Trouble Shooting
Lost Documents
Hardware Issues
Crashed Systems
Failed Hard Drives
Routine Maintenance
Desktop Performance
Desktop Security Patching
Microsoft Office Applications
Hardware \ Software Upgrades
Software Licensing
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HDL2 is a contract option which provides Proactive Monitoring, MCSE Domain Administration and an open channel for your employees to report issues or for managers to request changes directly to a tech for a fixed monthly cost. Turn around is also sped up with reliable remote desktop control of your network, enabling us to resolve 80% of service requests remotely. Depending on your environment MWH can administer Desktops, printing, Active Directory, New Employee set ups, IT procurement. With this arrangement IS Techs proactively monitors your systems to help avoid problems and keep availability high.
| MS Small Business Server
MS Server 2000, 2003
MS Exchange, SQL, Share Point
Data Backup and Archive
T1, DSL, Frame, Cable
Unix, Linux systems
Apple Desktops and Servers
Web Servers, Intranet Servers
Network & Data Security
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Active Directory
DNS, DHCP,
VPN site to site, client to site
Firewall systems
Network Printing
Multi Function Printing
Secure Wireless Networking
DVR site security surveillance
Standardized Desktop Imaging
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MWH can also help manage simple to complex IT initiatives as IT Project Managers. We can create a detailed schedule of system upgrades and replacements that fits your budget and allows your office to take advantage of the latest cost saving technologies available. Standardized Desktop Imaging enables MWH to replace crashed hard drives or entire systems in as little as one hour. This as part of a larger standardization initiative will further allow you to control your IT costs, work from more locations and keep your employees productive.
Contact us by phone at (301) 233-6450 or email to setup an appointment today
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