SYSTEM ADMINISTRATION

Policies and Procedures Composition
Good business is based on good policy and procedures. MWH Solutions can help your business develop and implement the policies needed to provide a secure and stable network as well as reduce liability. As a result, your employees will know your position on issues that legally affect the company on topics such as software piracy, Internet usage, and proprietary information. Further, we can help you document best practice methodologies for a more efficient and streamline IT environment. MWH Solutions will work with your staff to determine what your policy needs and level of strictness are. Like our IT documentation service, our policies and procedures can be scaled to your need. All policies and procedures are custom designed for your company and you will never be shoe horned in to a “one policy fits all” that causes more burden than benefit.

Contact us by phone at (301) 233-6450 or email to setup an appointment today. An example of possible policies and procedures could include the following:

I. Policies

A. New User / Systems 1. Creation 2. Deliverables B. Email 1. Limitations 2. Usage General C. Internet 1. Usage General 2. Monitoring D. Official IT policy of network resource usage.

II. Procedures

Technical difficulties (Trouble shooting procedure) 1. General computer 2. Application specific 3. Circuit outages a. Voice b. Data c. ISP 4. Phone system 5. Cabling 6. Web page 7. DNS A. Contact list B. File recovery method C. Email recovery method D. New user and mailbox creation E. New distribution list F. New equipment purchase G. Company functions requiring network resources H. Creating or updated listing company database I. Disaster Prevention Procedures Backup strategy Anti Virus Firewall

Project Implementation For companies who know what needs to be done but just doesn’t have the staff to do it, turn to MWH Solution to help implement your projects with the necessary skills and persons. From application roll outs to system deployment and much more, MWH can help you. Remote Monitoring Remote monitoring provides you with the confidence of having an IT person overseeing your network 24 hours a day, 7 days a week, 365 days a year. Our automated system monitors the services you deem critical—Internet connectivity, server up time, and more. Upon detecting a fault, the remote monitoring service notifies the consultant on duty who will immediately assess the situation. Based on your remote monitoring service level agreement, the consultant may notifying you, remotely resolve the issue, or perform onsite service. Remote Support Remote Support solutions allow MWH Solutions to remotely access your network and systems and provide you rapid response without the wait. This secure service is enabled with an installed remote control application or via a third-party web based solution requiring no installation. Remote support allows for a more timely response to your needs, and the ability for us to service your network without waiting for your staff to provide us physical access to your facility.

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